This easy-to-read guide includes:

• An overview of performance measurement and its importance for aging services providers.
• An introduction to key concepts in performance measurement such as:
  • Data, information, and knowledge as the foundation of a performance-based system.
  • Reliability, validity, accuracy, and completeness.
  • Indicators and performance targets.
  • Performance analysis and improvement.
• Steps for implementing a performance-based system.
• Examples and case studies from aging services providers.

The guide provides useful information for developing board and leadership support for performance management and practical information for management and line staff engaged in performance measurement and improvement activities.

The file is protected by a license agreement and may only be used by employees of the purchasing organization. (View license agreement)

Product download link expires after three (3) attempts to download or 90 days after purchase. Please save downloaded content to your desktop immediately. Downloaded products are not refundable or exchangeable.