FAQ

Coupon Code Terms

1. Valid for eligible publications based on your training events CSU

2. 15% off the lowest-priced eligible item

3. Maximum discount of $150.00Coupon codes are for eligible

How to Apply Your Coupon Code

Add the eligible publication(s) to your cart.

Click My Cart in the top right corner of the page. The button will be green and display the number of items in your cart.

Click the Edit Cart button.

Below the list of items in your cart, click Redeem Coupon (located on the same line as the Total, toward the left side of the page).

Enter your coupon code in the field provided (no spaces).

Click the Redeem button next to the field.

Your cart total will update automatically, and you can continue with the checkout process.

You may not have an online store account

Online store accounts are separate from Customer Connect accounts and are only required if your organization needs to update or add a sales tax exemption to an order, so you may not currently have an online store account.

Forgot your password/username but did not receive the reset link?

Please email bookstore@carf.org so we can locate your account using your email address and reset your password or help you locate your account. Once the reset is completed, you will receive an email from our team with a temporary password/log in information.

Someone else at your organization has an account, but you need to place an order

No account? No problem.
Anyone can create their own online store account and upload their organization's sales tax exemption form if needed. There's no need to wait for another user at your organization you can easily create your own account.

Message Reads..

Fatal Error
Miva Merchant has encountered a fatal error and is unable to continue. The following information may assist you in determining the cause of the error:

Error Code: MER-DBP-BSK-00005
Description: myspql_execute: Data too long for column 'ship_comp' at row 1
Other Information:

Cause

The company name entered exceeds the 50-character limit.

How to fix

Please shorten the company name or use an acronym if applicable.

Possible Causes

1. Browser cache or cookies are outdated or corrupted
   Old session data stored in the browser can prevent the checkout session from completing correctly.

2. The checkout session expired due to inactivity
   For security reasons, shopping sessions will time out if the page is open too long without activity.

3. Browser compatibility issues
   Some older browsers or certain browser extensions can interfere with checkout pages.

4. Multiple tabs open for the same store session
   Opening the store in several tabs can sometimes confuse the session and trigger a timeout.

5. Network interruptions or slow connections
   If the browser cannot complete the request to the server in time, a timeout may occur.

6. Security settings or browser extensions
   Ad blockers, privacy settings, or VPNs can sometimes interrupt the checkout process.

Things to try

1. Clear your browsers cache and cookies

2. Try placing your order using a different browser

3. Close any additional tabs open to the store and try again

4. Refresh the page and restart the checkout process

If the issue continues, please contact bookstore@carf.org and we will be happy to assist you.

Sales Tax Regulations

Your shipping address is used to determine whether sales tax applies to your order. Tax rules for digital products vary by state, so the address allows the system to calculate the correct tax. It is used only for tax purposes and does not affect delivery of your digital files.

Please email bookstore@carf.org with your order number and a description of the issue so we can assist in resolving it.

Did not receive your link?

1. The digital download link is sent to the email address entered in the billing information section at checkout. If someone else received the order confirmation or receipt, please check with them to see if they also received the download email. They can forward the email to you as the end user so you can access the files.

2. Check your junk or spam folder: Because the download email is automated and contains a link, it may sometimes be filtered into your junk or spam folder.

Still cannot access your content? Please email bookstore@carf.org with your order number and a brief description of the issue, and our team will be happy to help.

Error Message: The Digital Download has reached its maximum number of allowed downloads

This error can occur because each time the "I accept, download files" link is clicked, it may automatically download the file instead of asking where you want it to be saved. If the file downloads automatically, it can count toward the download limit even if you did not realize it was saved.

To check if the file downloaded automatically, open your browser and press Ctrl + J. This will display your download history, where you can see if the file was saved to a different folder.

The file will appear with a name similar to 9624-17_2024_ECS_SM (or something similar).

If you have reached the maximum download limit, please email bookstore@carf.org with your order number, and we will reset the download link for you.

Error Message: The Digital Download has expired

Digital downloads must be accessed and downloaded within 90 days of purchase, in accordance with the user license agreement. If the file is not downloaded within this timeframe, the download link will expire.

If your download link has expired, please email bookstore@carf.org with your order number, and we will reset the download link for you.

Cannot edit from the PDF?

The digital download includes both RTF (Word) files and a PDF version. The RTF files are fully editable, so you can add notes, links, or other custom content. The PDF version is read-only, but it is provided as a printable copy of the publication.

Eligibility

Publications purchased from CARF may be refunded or exchanged within 90 days of purchase, provided they are unused and undamaged. Please note that shipping and handling charges are nonrefundable.

Price Differences

If there is a price difference resulting in a balance, the original order will be refunded and a new order can be placed. If the exchange results in an overpayment, the exchange will be processed and the difference will be refunded to the original payment method.

How to Request

To request a refund or exchange, please email bookstore@carf.org and include your order number along with the item(s) you would like to exchange or return.

Who Pays for the Shipping

If the return is not the result of a CARF shipping or fulfillment error, your organization is responsible for the cost of return postage.

Where to ship back to?

Please include a copy of the email response from bookstore@carf.org with your returned items. This helps ensure quick processing and provides the information needed to complete your return or exchange.

CARF International
Attn: Finance Dept.
6951 E. Southpoint Road
Tucson, AZ 85756